1. Background
    1.1 These General Terms of Sale (hereinafter, the “General Terms”) relate to the remote purchase of products, via the Internet, from the website annasa.eu (hereinafter, the “Website”).

1.2 The owner of the site is FAMAC LTD (hereinafter, “FAMAC”), a company registered in Cyprus under company number HE 392979 and with registered office at Arch. Makarios III, n. 36, 1065 Nicosia, Cyprus. Our VAT number is 10392979E.

1.3 Our Customer Service team can be contacted by e-mail at cr@annasa.eu.

  1. Acceptance of the General Terms of Sale
    2.1 All purchases of products carried out through the Website (hereinafter, the “Purchase Agreements”) by users who access the Website (hereinafter, the “Clients”) are governed by these General Terms. Prior to carrying out any purchase, the Client is therefore required to carefully read these General Terms. At the execution of the Purchase Agreement the Client agrees and undertakes to comply with them,

2.2 FAMAC may amend the contents of these General Terms at any time and without prior notice. The General Terms published on the Website at the time a purchase is made by a Client will apply to each individual Purchase Agreement.

  1. Products
    3.1 The Website sells high quality candles and home fragrances and products, lab tested according to EU Regulations, exclusively under the ANNASA brand (hereinafter, the “Products”). All products sold by FAMAC are special and unique formulas elaborated from Chemists as well as candle and home fragranceians to provide a unique client experience.

3.2 All the Products on sale are illustrated in detail on the Website, in their respective sections, which are classified by Product category.

3.3 The visual display of Products on the Website, where available, has an approximate value only, and it is usually in the form of a photo image of the Products themselves, with the sole purpose to present them for sale, without any guarantee or commitment by FAMAC regarding the exact match of the image depicted on the Website with the actual Product; this specifically refers to the actual dimensions and/or colours of the Products and/or their packaging.

3.4 In case of a difference between the image and the written product specifications, the latter will always prevail.

  1. Purchasing procedure
    4.1 The Client may purchase the Products in ANNASA’s e-Catalogue, which are illustrated in detail on the Website in the corresponding product category sections, as described in the relative product specifications posted on the Website, by complying with the procedures explained in this paragraph.

4.2 In order to purchase the Products, the Client must fill out and send to FAMAC the electronic order form available on the Website, following the instructions provided on said form. The form must be duly filled out in all parts.

4.3 The Client will first have to add the selected Products to the “Shopping Cart”, view their “Shopping Cart” and, once they have checked that they are happy with its contents, click on the “CHECKOUT” button. After providing their personal details, including their billing address, shipping address and payment information, choosing the courier, if such option is available, and seeing and accepting the amount of the delivery charges, the Client will be able to proceed with placing their order. Note that the Client will receive a choice of payment methods as part of this process – see paragraph 7.3 below for more information. The exact process for placing an order may vary depending on the payment method selected.

4.4 Should the Client need to change their proposed order or certain data contained in it, they will have to follow the special procedure explained on the Website. Specifically, the Client will be entitled to change the quantity of the Products being purchased, adding or eliminating one or more Products from the Shopping Cart.

4.5 Once the operation outlined in paragraph 4.3 is finished, the Client will see a screen appear containing a summary of their proposed order, inclusive of the shipping charges, and will be able to send their order by clicking on the “CONFIRM PURCHASE” button.

4.6 Clients may register with the Website by completing the registration form made available on the Website. Registering with the Website allows Clients to check the status of their orders they placed when logged into their account, as well as offering opportunities to take advantage of discounts and promotions.

  1. Contract conclusion
    5.1 The publication of Products on the Website constitutes an invitation to the Client to make an offer of purchase. An order sent by a Client has contractual value and implies complete awareness and acceptance of these General Terms.

5.2 Each Purchase Agreement stipulated between FAMAC and the Client shall be executed with the sending of the confirmation of the Client’s order by FAMAC to the e-mail address of the Client. This confirmation message will indicate an “Order Number,” to be used in all subsequent communications with FAMAC. The message will reiterate, in addition to the information required by law, all the data entered by the Client, who agrees to verify its accuracy and immediately give notice of any corrections. Any extra costs incurred due to incorrect information which was not promptly reported will be the Client’s exclusive responsibility.

5.3 The Clients may view all their orders on the Website in their Reserved Area, assuming they placed the orders while logged into their account, or obtain the relevant details by contacting FAMAC Customer Service, immediately after sending the orders. FAMAC Customer Service can be contacted via the methods set out in paragraph 1.3 above.
Occasionally, some Products offered may be unavailable and, in that case, if the Products selected by the Client are unavailable, FAMAC will inform the Client by e-mail, their order for the unavailable Products will be cancelled and, if the Client has already paid for them, they will receive a full refund in relation to those Products. Any Products forming part of the same order which are still available will be sent to the Client and charged for as normal.

5.4 FAMAC shall be free to accept or refuse any order sent by a Client at its own discretion, without the Client being able to lay claims or rights of any sort, in any capacity, even compensatory, in the event of non-acceptance of the order by FAMAC.

5.5 In particular, FAMAC reserves itself the right to not accept orders and cancel orders that do not give adequate assurance of solvency or if – even after checking with the network that manages credit card payments – anomalies are found in the transactions and in the payment methods used by the Client.

5.6 The Client may verify at any time the content of their concluded Purchase Agreements by accessing their Reserved Area on the Website, where they placed the orders while logged into their account, or by contacting FAMAC Customer Service via one of the methods set out in paragraph 1.3 above. This information will be available for a 12-month period following the delivery date of the Products.

  1. Product Pricing
    All Product prices are clearly indicated on the Website and include VAT. Shipping expenses are displayed at the time of the order. The cost for each shipment may vary, depending on the shipping and payment methods as well as on the final destination and total order amount.
  2. Invoicing and Payment terms
    7.1 FAMAC shall issue an invoice for the purchased Products the moment said Products are turned over to the courier for shipping, sending it to the Client by e-mail. When issuing the invoice, FAMAC relies on the information provided by the Client. Once the invoice is issued it will not be possible to make any changes to this information.

7.2 As described in more detail in the relevant sections, payments with Credit Card exclusively require an authorization, in other words booking the money with no actual charge when the Customer enters the orders. Payment is actually charged to the Customer only when the Products are turned over to the courier in charge of the shipment. At this point, FAMAC also issues the invoice relating to the order.

7.3 The purchased Products may be paid by means of credit card or by transfer to a bank account, according to the methods specified here below:

Online credit cards
We note that orders processed via credit cards will be prioritized.

The following credit cards are accepted: Visa, Mastercard.
All information is transferred in encrypted form using the SSL (Secure Socket Layer) protocol.
The amount of the order is not immediately debited on the card, but instead during a subsequent phase, within the limits authorized by Client.
When the order is entered on the Website, an authorization will be requested only for payment of the indicated amount (very often, the bank which issued the card sends a SMS/e-mail to the Client at this time).
This authorization does not mean that the money has been debited, but simply that the corresponding amount has been “booked”.
The amount due will actually be debited once the order is turned over to the courier, forwarding company or any other subject authorized by FAMAC to carry out the delivery.
This guarantees that the order amount is debited on the credit card only at the time of the actual shipment of the Products and only for the amount relating to the Products actually shipped.

  1. Shipping Methods and Charges
    8.1 FAMAC agrees to deliver the Products without undue delay and in any case within 30 days from the execution of the Purchase Agreement. Products are delivered by way of courier, and delivery times vary depending on the place of destination. In any event, the delivery dates indicated at the time the order is placed are approximate.

8.2. In accordance with the provisions of EU Regulation 2018/302, it will also be possible for Customers who are citizens of the European Union but not residing in UK to purchase Products.

8.3 FAMAC will not be liable in any way towards the Client for any delays in fulfilling the order or in delivering the Products listed in the Purchase Agreement due to circumstances beyond the reasonable control of FAMAC.

8.4 The ordered Products will be sent to the mailing address specified by the Client. Once FAMAC has turned over the products to the courier, the Client will receive an e-mail confirming the shipment.

8.5 Delivery terms and conditions vary depending on whether “Standard Delivery” or “Express Delivery” is selected during the order process. Deliveries are made from Monday to Friday, during normal business hours, except on national holidays, according to the terms and conditions set forth by the courier chosen by the Client. The delivery is deemed to have been completed when the Products are made available to the Client at the address specified on the order form. In the case of “Standard Delivery”, if the Products cannot be delivered due to absence of the recipient at the specified address, the postal worker will leave a delivery card and the shipment will be available to pick up from the Post Office for approximately ten (10) working days. After this period, the products will be returned to FAMAC. In the case of “Express Delivery”, if the Products cannot be delivered due to absence of the recipient at the specified address, the courier will attempt to contact the Client to reschedule delivery. If no contact can be made, the courier will attempt to redeliver and, if this is unsuccessful due to absence of the recipient, the courier will make a further attempt to contact the Client to schedule a new delivery time. If the courier is unable to contact the Client within five (5) working days or in the event of a further failure to deliver due to absence of the recipient, the Products in the order will be returned to FAMAC. Once 30 (thirty) days have elapsed from the date the Products listed in an order were returned to FAMAC because it was not possible to complete the delivery, the Purchase Agreement will be terminated and the order cancelled. FAMAC will then proceed to refund the amount paid by the Client, net of the costs incurred to return the Products and of expenses for their storage at the facilities of the courier in charge of their delivery.

8.6 Termination of the Purchase Agreement and the amount of the refund will be notified via e-mail. The refund amount will be credited on the payment method used by the Client for the purchase. In the event that, before the 30-day period elapses, the Client once again requests to receive the purchased Products, FAMAC will proceed with the new delivery after debiting the charges for this new delivery as well as the costs for returning the Products to FAMAC and the storage fees.

8.7 At the time of delivery of the Products by the courier hired by FAMAC, the Client is required to carefully check:
(a) that the product has not been damaged or otherwise altered; and
(b) that the number of delivered pieces matches the amount indicated in the shipping document.

8.8 The Client must immediately report any damage to the Products or if the number of units/packages or indications do not match, by contacting FAMAC’s Customer Service via one of the methods set out in paragraph 1.3 above, indicating the order for which these problems occurred.

8.9 Events outside the reasonable control of the parties, including but not limited to unavailability of means of transportation and unforeseen or unavoidable events (e.g. natural disasters, extreme weather, industrial action) that result in a delay in deliveries or make deliveries difficult or impossible or cause significant increases in FAMAC’s delivery expenses, will give the latter the right to split up, resend or cancel the order, in full or in part, or to cancel the Purchase Agreement. In these cases, FAMAC must immediately inform the Client of its decision by sending an e-mail to the address provided by Client, with the Client only being entitled to a refund of any sums already paid, excluding any other claims against FAMAC for any reason.

  1. Discount coupons – Promotions
    9.1 Any discount coupons or promotional codes may be entered when the Client fills out the order form. The system will automatically change the total order amount, deducting any discounts or allowances.

9.2 Coupons can be used together with other commercial initiatives only where the possibility to do so is explicitly indicated.

  1. In any case, and in accordance with Article 16 of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal does not apply and cannot be exercised for contracts relating to the supply of goods that are made to the consumer’s specifications or are clearly personalized. Therefore, the Customer cannot exercise the right of withdrawal concerning ANNASA’s products or proceed with their return, because each ANNASA creation is meticulously crafted to ensure the freshest essence, beginning its journey to you upon order.

Please allow 2-3 days for this bespoke process, as we believe in delivering only the finest, tailored experience.

  1. Product non-compliance and defective products
    11.1 Products offered on the Website comply with EU legislation currently in force. FAMAC is under a legal duty to supply Products that are in conformity with the Purchase Agreement. As a consumer, you have legal rights in relation to the Products that are faulty which are not affected by these Terms of Sale.

11.2 Subject to paragraphs 3.3 and 3.4 above, in case of a defective or broken Product, the Client is entitled to a refund for the defective item. Clients seeking a refund should contact Customer Service by the methods outlined in paragraph 1.3 above.

11.3 A communication from FAMAC staff will follow, indicating the refund methods available, which the Client can select from at their discretion.

  1. Processing of Personal Data
    FAMAC processes Client-related information in accordance with the provisions of existing data protection laws, as specified in the relevant section of the Website.
  2. Communications and claims
    All communications or claims from Clients to FAMAC relating to Purchase Agreements can be communicated using the email address cr@annasa.eu.
  3. Intellectual Property Rights
    All trademarks (registered or not) as well as any intellectual property, distinguishing marks or name, image, photograph, written text or graphics and more generally, any other intangible assets protected by international laws and conventions on intellectual property and industrial property rights reproduced on the Website will remain the exclusive property of FAMAC and/or its assignors, and accessing the Website and/or concluding Purchase Agreements does not afford the Client any rights thereupon. Any use thereof, including only in part, is prohibited without FAMAC’s prior written authorization. FAMAC exclusively reserves itself all relevant rights.
  4. Applicable law and Place of jurisdiction
    15.1 These General Terms as well as any other contract entered into with the Client are governed by Greek law.

15.2 Any controversy arising from or relating to the interpretation, execution, validity or efficacy of these General Terms and of any other contract entered into with the Clients will be submitted to the exclusive jurisdiction of the Greek courts.

  1. The products, services and promotional samples available from the website are for personal use only. Online consumers are not authorized to sell or resell the products, services and promotional samples received. FAMAC reserves the right to reduce or terminate the supply of any goods or services regarding which it has reason to believe that the behavior of users violates the Conditions of Sale.
  2. ANNASA™ Candle Usage Instructions:

To fully enjoy your ANNASA™ candle, please follow these instructions:

    Trim the wick: Before each use, trim the wick to 5-6mm. This helps ensure a clean burn and prevents smoking.

    Initial burn: On the first use, allow the candle to burn continuously until the surface melts evenly. This prevents uneven burning and tunneling.

    Safe placement: Place the candle on a flat, heat-resistant surface away from drafts, curtains, and flammable materials.

    Do not leave unattended: Always extinguish the candle when leaving the room or before sleeping.

    Do not burn for more than 4 hours: This helps prevent the container from overheating.

    Extinguishing: Use a snuffer or dip the wick into the wax and lift it to avoid smoke.

    Do not burn to the end: Discontinue use when approximately 1.5cm of wax remains in the bottom.

Safety Instructions:

    Keep the candle out of reach of children and pets.

    Do not move the candle while lit or while the wax is hot.

    If smoking occurs, extinguish the candle, trim the wick, and relight.

 

  1. ANNASA™ Reed Diffuser Usage Instructions:

To fully enjoy your ANNASA™ Reed Diffuser, please follow these instructions:

    Transfer liquid: Carefully pour the contents of the separate container into the ornate vase designed specifically for this purpose.

    Placement: Place the vase on a flat, stable surface away from direct sunlight and heat sources to avoid excessive evaporation.

    Insert the reeds: Immerse the reeds into the liquid and allow them to absorb the fragrance.

    Flip the reeds: Periodically flip the reeds to refresh the fragrance. Be careful not to spill any liquid on furniture.

    Replacement: Replace the liquid and reeds when the scent begins to fade.

Safety Instructions:

    Keep the diffuser out of reach of children and pets.

    Do not place the diffuser on sensitive surfaces that may be damaged by the liquid.

    Avoid contact with eyes and skin. In case of contact, rinse thoroughly with water.

 

  1. ANNASA™ Air Mist Usage Instructions:

To fully enjoy your ANNASA™ Air Mist, please follow these instructions:

    Shake: Before each use, shake the bottle well to ensure the ingredients are evenly mixed.

    Application: Spray the Air Mist into the room’s air from a distance of about 30 centimeters, avoiding direct contact with surfaces and fabrics.

    Usage: Preferably use in a well-ventilated area.

 

Safety Instructions:

    Keep the Air Mist out of reach of children and pets.

    Do not spray directly onto face, pets, or food.

    Avoid contact with eyes and skin. In case of contact, rinse thoroughly with water.

  1. ANNASA™ Drops Usage Instructions:

To fully enjoy your ANNASA™ Drops, please follow these instructions:

    Choose a container: Pour the drops either into the special wooden container available separately from ANNASA™, or into any room diffuser of your choice.

    Dosage: Add 5-10 drops depending on the intensity of the fragrance you wish to achieve.

    Refresh: Refresh the drops when the scent begins to fade.

 

Safety Instructions:

    Keep the drops out of reach of children and pets.

    Do not ingest and avoid contact with eyes and skin. In case of contact, rinse thoroughly with water.

    Use in a well-ventilated area.

 

Cookie Policy: Ensure compliance with EU ePrivacy Directive by clearly outlining categories of cookies and gaining explicit consent.

Data Controller: Include detailed rights for users under GDPR and procedures to exercise these rights.

Newsletter: Add opt-in and opt-out procedures for users, aligning with GDPR Article 7.

Privacy Policy: Expand on lawful bases for processing, data retention periods, and third-party data sharing practices.

Terms of Sales: Clarify refund timelines and highlight user rights under the EU Consumer Rights Directive 2011/83/EU.